Terms & Conditions
- The Client is solely responsible for any and all harm or damage caused by their dog
while it is under the care of Red Dog Pet Services and agrees to indemnify Red Dog
Pet Services in full against any liability arising from such harm or damage to third
parties. - The Client agrees that, in admitting their dog, Red Dog Pet Services has relied on the
Client’s representation that their dog is in good health and has not harmed or shown
aggression or threatening behaviour toward any person or any other dog. - All dogs will be subject to an initial assessment by Red Dog Pet Services prior to using
Red Dog Pet Services services. Red Dog Pet Services reserves the right to refuse
admission to any dog deemed in their absolute discretion to be, or have the potential
to be, dangerous or disruptive. - The Client agrees to notify Red Dog Pet Services immediately of any unwelcome,
aggressive, procreative, or dangerous behaviour of their dog that has potential to
cause harm to any other dog or individual. - Red Dog Pet Services offer services where dogs co-mingle in groups and the Client
accepts that during the course of normal dog play their dog may sustain injuries. All
dog play is carefully monitored to avoid injury, but scratches, punctures, torn
ligaments, or other injuries may occur despite the best supervision. - Red Dog Pet Services will only let dogs off the lead once an ‘off the lead consent
form’ has been signed, and will remain at the discretion of Red Dog Pet Services. - The Client is responsible for the full cost of treatment of any injuries or illness that
their dog receives while under the care of Red Dog Pet Services together with any
associated costs e.g. call-out charges. The Client authorises Red Dog Pet Services to
seek such veterinary advice and/or treatment as they deem necessary; where
possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be
guaranteed (e.g. in an emergency) and the Client accepts that Red Dog Pet Services
may at their discretion use any registered Vet. The Client agrees to pay all such costs
immediately upon pick-up of their dog, or by agreement with the proprietor. - Red Dog Pet Services reserves the right to refuse admission if the Client fails to
provide adequate proof of vaccinations (including bordetella) if requested or the
vaccinations are found to be expired or otherwise incomplete. - Bitches may not attend Red Dog Pet Services while in season or pregnant. Red Dog
Pet Services reserves the right to refuse admission if these criteria are not met. - The Client accepts that even though their dog is vaccinated against Bordetella
(Kennel Cough) there is a chance that their dog can still contract Kennel Cough. The
Client agrees that they will not hold Red Dog Pet Services responsible if their dog
contracts Kennel Cough while using Red Dog Pet Services services. - The Client agrees to take any necessary measures or precautions to ensure that their
dog is continuously free of contagious, infectious, or otherwise communicable
diseases. The Client further agrees to notify Red Dog Pet Services immediately of any
infectious and/or contagious disease or conditions their dog has been exposed to or
is affected by. Such diseases and conditions include, but are not limited to:
Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms,
Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Red
Dog Pet Services reserves the right to refuse admission until satisfied that the
condition is resolved. - The Client consents to their dog being photographed, videotaped, and/or used in any
media or advertising by Red Dog Pet Services. All such media remain the property of
Red Dog Pet Services. - The Client agrees that Red Dog Pet Services is not responsible for any lost, stolen, or
damaged leads, collars, tags, clothing or any other item left with their dog. - The Client agrees to ensure their dog has not eaten in the hour before pick up by Red
Dog Pet Services to ensure sufficient time to digest food before any exercise or play.
Failure to do so may result in the potentially life-threatening condition Bloat (Gastric
Torsion). - The Client agrees to provide keys/arrange access to the dog for the agreed
appointment; failure to do so will result in a cancellation for that day’s service and
will be paid in full by the client. - The Client agrees that, by signing the key holder waiver form this will indemnify Red
Dog Pet Services in full against any liability arising from loss or damage to the
property or its contents, in present and future circumstances. - No variation of these Terms and Conditions will have effect unless confirmed by Red
Dog Pet Services in writing.
Polly Cooper t/a Red Dog Pet Services, 8 Chamberlain Fields, Littleport, Ely, Cambs, CB6 1FJ